Frequently Asked Questions

How can I find out if my battery has been purchased through an authorised APC reseller?
CLICK HERE for an online list of authorised APC resellers.

Does this program include disposal of non-APC batteries?
No. This program is only available for APC battery purchases. For the full list of APC batteries, CLICK HERE

Where do I find out how to ship my old batteries to APC?
Once your battery return registration has been approved, you will be emailed with details on how to organise the return of your battery unit(s) to APC, including how to engage APC's authorised RBC program courier.

How should my old battery unit(s) be packaged for return?
Typically our customers use the packaging from new batteries, if this is unavailable please use a suitably sized cardboard box. The courier will not accept any item that is wrapped in materials such as bubble wrap, plastic or paper.

I can't find a copy of my battery invoice and/or RMA number, what should I do?
Contact APC's RBC Program team (via the email below) who may be able to assist you. Please note that this program is only available for genuine APC battery purchases.

Whom should I contact if I have any further questions?
If you have further questions, please email them to and we will endeavor to get an answer to you within one business day.


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